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Free delivery on orders over ₦75,000Same-day delivery in Lagos100% authentic imports, sealed and in datePay with card, transfer, Opay, PalmPay or MoniepointFree delivery on orders over ₦75,000Same-day delivery in Lagos100% authentic imports, sealed and in datePay with card, transfer, Opay, PalmPay or Moniepoint

Returns

Return policy

Food is different from electronics. Here is exactly what we can and cannot take back.

We replace or refund when

  • The item arrives damaged, crushed or leaking.
  • We sent the wrong product or the wrong quantity.
  • The item is past its best-before date on arrival.
  • A chilled item arrives spoiled despite the cold pack.

Send a photo on WhatsApp within 48 hours of delivery, along with your order reference. We either ship a replacement on the next run or refund you in full, your choice. You do not pay return delivery on our mistakes.

We cannot take back

  • Opened food, drink or snacks, for health reasons.
  • Items returned more than 48 hours after delivery.
  • A snack you tried and did not enjoy. Taste is personal, and we describe the heat level and flavour on every product page so you can judge before buying.
  • Items damaged after delivery, including heat damage from being left in a car.

Refund timing

Card refunds land back on the same card within 5 to 10 working days, depending on your bank. Transfer and wallet payments are refunded to the account you paid from within 3 working days. We send you a confirmation the moment we release it.

Cancellations

Message us within one hour of ordering and we cancel and refund in full. After the order leaves our store we cannot recall it, but the conditions above still apply once it arrives.

How to start a return

Message us on WhatsApp or email hello@kmunch.ng with:

  • Your order reference (it looks like KM-4XZ9QB)
  • A photo of the item and the packaging
  • One line saying what went wrong

We respond the same day, every day.